Terms & Conditions - Affordable Assignments

REFUND POLICY Late orders- The order was given past the deadline:

At Affordable Assignments, we make sure to deliver the assignments to the customers right on time. Providing the assignments right on time is our top priority and we make sure to submit the work to the customers on given deadline. However, once in a blue moon there could be some sort of glitch and there can be a delay in delivery.

If you are facing late delivery issue, reach out to our customer support team and discuss the issue. There is always a genuine issue in the delay of order submission, but when the reason is not genuine, we don’t step back from making a refund.

• If the deadline has already passed and the assignment is of no use then we will make a full refund or will provide you with the store credits. Please note, this should be related to your selected deadline while placing the order.
• Kindly note, if you are using the custom essay even after deadline is passed and the teacher has deducted only a few marks then only a certain percentage of the total amount would be returned. While making the claim, you will have to show the proof of marks deduction due to late submission.
• Since the refund claim is a collaborative process and an investigation is being carried out to resolve the case so you must ensure your presence. In case you are not able to respond timely to our expert queries (with-in 12 hours of being posted on student portal interface) or if the lack of information given by you has led to a missed deadline, we will not entertain any full or partial refund requests.
• If the delay is caused due to an inability of our writing expert, you can avail a 20% - 50% refund of your order and the approved refund amount. The deductions (if any) are levied as the expert who is working on your assignment has been paid fully in advance. However, we will take stringent actions against the writer for any delays on their part. The decision of our customer support team will be final in this regard and as per the guidelines of our Refund Policy.

Low quality of paper- Paper is not meeting the standard requirements:

The quality of our papers is always commendable, but when it is not, we provide a revision option. You will have to get the paper revised and if we properly fix all the errors, the refund cannot be made. Otherwise, the claim will be approved provided that any of the following condition is being satisfied.

• The paper is completely plagiarized. Even though we check all of our essays through Turnitin, but if you can prove it to us, and the proof is authentic, give us a chance to revise. In cases where the deadline doesn’t allow the chance of revision, we will make a full refund or give you store credits.
• The paper quality does not satisfy client’s specifications. Firstly, we have a team of expert tutors who carefully work as per the given specifications, but in case of an issue with the paper we request our clients to avail the free revision/redo options until satisfaction. We offer unlimited free revisions till 20 days, and if you are going with revision, refund will not be applicable after that.
• The client is not satisfied even after the revisions; our QA department will analyze the paper and identify the rightful amount to refund. If the paper is already submitted further, refund is not applicable.
• In the orders where the client is being provided with the drafts, it is their responsibility to check the quality and notify us in that instant. The refund will be made if the notified issue is not fixed in the final paper and has affected the quality overall. However, if the issues are not notified since the beginning and are being used in the end for a refund, there will be no refund made.

Non-delivery- In case the customer didn’t receive the completed paper:

Situation like this hardly occurs, but if the customer has not been provided with the complete order at all and the customer support team is also not responding for complete two business days, the client can ask for the full refund or the store credit.

Wrong charges- Technical issues concerning the payments:

At times there could be technical glitches causing double or additional payment deduction from the client.

• In case there has been a double or unnecessary additional charge made, the client is advised to instantly inform the customer support team with a proof of two receipts so we can make a full refund of the additional amount.
• In most cases the problem is with the payment company and the customer will be advised to resolve the matter with the company to avoid double deduction in the future.

Unavailability of Expert:

This type of scenario is highly unlikely. Even if such a case occurs where the expert is not available to help you and you have paid for the assignment in full; you are highly encouraged to order any other assignment order of equivalent cost.

Cancellation from the customer’s side- Orders can only cancelled within the 24 hours only:

If you have placed your order earlier and have changed your mind later, the order can be cancelled only within the next 24 hours of order placement. If the writer has started working on it, you will have to continue with it. In the cases of order cancellation within the mentioned time, you can request a full refund or store credits. You can also order any other type of assignment of the same worth, right away.

Not getting a desired grade- We guarantee quality, not a specific grade:

If you are aiming to get an A plus in your paper and expect us to guarantee that then it is not possible. At Affordable Assignments, we guarantee to provide you with a high-quality paper with perfect formatting, grammar, and structure, but we certainly cannot guarantee a specific grade as it totally depends on the student’s overall performance throughout the semester/term.

Fail Grade received on Assignment Work- Proof within 3 weeks:

In the rare case of failing, you are supposed to claim a refund within the next three weeks. The time period starts from the date of your submission and you would have to show us the proof of failure. You are entitled to raise a refund request with a copy of an authentic grade sheet along with your professor's feedback within three weeks of receiving your ordered solution. We will verify the grading sheet submitted by you and investigate if the cause is due to the low writing quality or if the reference solution provided is not up to the mark concerning the grading index and learning outcomes of your assessment.

For any shortcomings found on our expert part, we will process a 30% to 50% refund of your order. The decision of the customer support team will be final in this regard. Kindly note that any refund requests placed after the 30 days of receiving your assignment reference solution will not be entertained by us.

Refund claim method:

In case of the refund claim or the double charge dispute, the customer must make sure to get in contact with the customer support team. This would help the team to take the necessary actions immediately. The refund claim must be file within the three weeks after the paper has been delivered to you. At Affordable Assignments, we strictly prohibit our customers to involve any third party like the credit card provider, PayPal, or the legal authorities.

Refund period:

The refund period is the time span that allows to make a refund claim. The refund period is of three weeks and it starts right from the day of the client’s order deadline till the last day of the following three weeks. If any claim would be made after the refund period, it will not be entertained.

Charge back:

Act of chargeback is strictly prohibited at Affordable Assignments. We request our clients to get in contact with our supportive and friendly customer support to resolve the issue. In case of chargeback, the customer would be considered as the fraudulent to our systems. Additionally note, if Affordable Assignments suspects any individual taking wrongful advantage of services, we reserve the right to take legal actions.

Refund proceeding and the finalization time period:

Approximately, a minimum of 48 hours will be taken to analyze the order by the quality assurance department and provide the reports to approve the refund. The customers are requested to keep patience and let the teams work on the process. Once the refund is approved, the payment would be transferred within the next 24 hours.

• Refunds are only made if any of the above mentioned term and condition is being satisfied and the Quality Assurance Department approves the case.
• *Full refund= 90% of the amount paid. 10% deduction is transaction cost paid to the payment Gateway Company plus service charges.

Case Scenarios Where Refund requests will NOT be processed

• At Affordable Assignments, no refund requests will be considered if the submission deadline of your assignment work is less than 72 hours.
• We are only liable to process refund requests in cases where the customer has been active in its communication with experts and has provided sufficient learning material related to the assignment work.
• The application of refund will not be considered if the customer confirmed and received work after we missed the deadline.
• Please note, refund claim will not be done if the customer will not follow the proper process of request as per directed by the Customer support team.

IMPORTANT POINTS:

• Refund requests are only considered when a formal claim is raised through email with clear reason. Any feedback such as “This is not what I requested; I want refund” or “Writer has not followed the guide; I don’t need this work” will not be considered.
• Any communication through social media platforms, on live chat or through any other channel will not be considered as formal communication and no actions would be taken on such requests.

REVISION POLICY

We highly encourage our potential customers to read the section of terms and policies at Affordable Assignments before placing the order to avoid any inconvenience in the future. If you feel you are not satisfied with any of the below written clause of revision, you are free to cancel your order within the 24 hours of its placement. Kindly make sure to read out the terms and policies thoroughly before placing your order at Affordable Assignments.

If you have got your assignment done from Affordable Assignments and you are seeking the revision of your task after its delivery, we would assist you gladly under the clauses of revision policy. Major points of refund policy are written below for your information.

Clause# 01:

The revisions for the order that are already delivered to the customers would be accepted up to the limit of maximum 20 days post-delivery date and the approval of the revision would be subjected to terms and conditions. For the dissertations and the thesis papers, this limit would be 60 days.

Clause# 02:

Revisions would be catered within the 24 to 7 hours depending upon the feedback and the nature of the revisions. If you want to request for the urgent revision, kindly make sure to inform clearly while sharing the feedback comments via email or your student portal.

Clause# 03:

Kindly note, if your revision is mentioned with any additional writing and research requirements which were not shared earlier at the time of placing the order including; a new subject-topic, a new case study, usage of new software, additional learning objectives, etc., then it would be considered as the new work and will not be catered as a revision. Hence, you will be required to pay an additional amount in proportion to the efforts that would be made by the academic writer in making new requirements.

Clause# 04:

If you will make new requirement in the revision, you will receive a fresh price quote that would be applicable for the new task. For instance, if you have been delivered with a research proposal that was agreed by you, and after the completion and delivery of your work, you request for the change of the research topic, this would be considered as the new assignment and will not be catered as the free revision. The same policy would be applicable on the change of country-specific research, referencing guidelines etc.

Clause# 05:

At Affordable Assignments, we highly advise our potential customers to raise their concern and revision feedback via Student portal or via email to get the effective solution of the query. The queries raised via the student’s portal and email are directly forwarded to the writing expert and are solved efficiently.

Clause# 06:

Kindly note, Affordable Assignments is not liable for the delays caused in addressing the concerns shared via alternate communication channels like WhatsApp and Live chat. For example, if you will make the request for the revision via WhatsApp and Live Chat, then this would not be catered at Affordable Assignments and we highly advise you to use Student’s portal or email for the revision query purpose and other channels for updates and follow ups

Clause# 07:

This is to inform you that under a single revision cycle, only one set of revision instructions would be entertained at a time. Any extra information provided after one query of revision instructions will be counted in another revision cycle.

Clause# 08:

The availability of the customer is mandatory during the revision period for the communication purpose. In case, there is any delay in the response on the expert’s query, Affordable Assignments or the academic experts would not be liable in case the submission deadline is missed owing to any communication delay on student’s part.

Clause# 09:

While raising the revision request, the customers are highly requested to pen down the requirements of changes clearly along with the detailed feedback (preferably from the professor).

Clause# 10:

This is very important for the customer to mention what is wrong with the assignment and what changes he need precisely so the academic expert could make the changes in the best possible way. The generic revision comments like; “it is not good”, “I asked for something else” are not catered as the valid reasons for the revision request.

Clause# 11:

Affordable Assignments reserves all the rights to refuse the revision requests as per the terms and conditions shared above. However, if in any such case, where you are not eligible for the free revision, we encourage you to contact our customer support department to share your assignment concern and we will try our best to solve it with the possible resources but are not bound to do so as per our service agreement with you.

Clause# 12:

Affordable Assignments reserves the right to make the changes in any existing revision policy at the sole discretion of the company’s management without the issuance of any notice to the users of our services or the public in general.